Certainly! Below is a comprehensive Refunds and Returns Policy for your website, moimoi.in, that clearly explains the process, conditions, and timeframes for product returns and refunds. The policy is user-friendly and designed to be fair for both your business and your customers.
Refunds and Returns Policy
Effective Date: November 18, 2024
At MoiMoi, we want you to be completely satisfied with your purchase. If for any reason you are not, we have a straightforward and fair returns and refunds process. Please read our policy below to understand how you can return products, the conditions that apply, and the steps you need to follow.
1. General Return and Refund Conditions
- Eligibility: Returns are accepted for products purchased on moimoi.in under the following conditions:
- The product must be in its original, unused, and unwashed condition.
- The product must be returned with all original tags and packaging intact.
- The item must not be personalized or customized, as these are non-returnable.
- Returns must be requested within 14 days from the date of delivery.
- Non-Returnable Items:
- Customized or personalized products.
- Earrings (for hygiene reasons).
- Products on sale or with clear disclaimers about non-returnability.
- Gift cards and vouchers are non-returnable and non-refundable.
2. How to Initiate a Return
To initiate a return, please follow these simple steps:
- Contact Us: Send an email to contact@moimoi.in within 14 days of receiving your order. Include the following information:
- Your order number.
- The product(s) you wish to return.
- The reason for the return (optional but helpful).
- Return Authorization: Once we receive your return request, our customer service team will review it and issue a Return Authorization (RA). We will send you an email with instructions on how to return the item(s).
- Shipping the Return:
- You are responsible for the return shipping costs unless the item is damaged, defective, or incorrect.
- Please return the item(s) in their original packaging to the following address:
- MoiMoi Complex, Sector 3, Dwarka, Delhi 110078, India.
- We recommend using a trackable shipping method to ensure that the item is safely returned to us. We cannot be held responsible for lost or undelivered returns.
3. Inspection and Refund Processing
Once we receive the returned item(s), we will inspect them to ensure they meet the following conditions:
- The product is in its original, unused condition.
- The product is unwashed, unworn, and still has the original tags and packaging attached.
If the product passes our inspection:
- Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take 5-10 business days for the refund to appear on your account, depending on your payment provider or bank.
If the product does not meet the return conditions (e.g., it is used, damaged, or missing original packaging):
- We may reject the return, or you may be required to pay for the return shipping to have the item sent back to you.
4. Refunds on Shipping Fees
- Standard Shipping: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item received).
- Return Shipping Costs: The customer is responsible for the cost of return shipping unless the product is faulty or incorrect.
5. Exchanges
At this time, we do not offer direct exchanges. If you would like a different product, size, or color, please initiate a return and place a new order.
6. Damaged or Defective Products
If you receive a damaged or defective product, please follow these steps:
- Contact Us Immediately: Email us at contact@moimoi.in within 48 hours of receiving the product.
- Provide Details: Include the following:
- Your order number.
- Photographs of the damaged or defective product.
- A description of the issue.
We will assess the situation and, if the product is indeed damaged or defective, we will:
- Offer a full refund, including any shipping charges, or
- Offer a replacement item at no additional cost, depending on your preference and availability.
7. Timeframe for Returns
- Returns Request: You must initiate the return process within 14 days of receiving the product.
- Return Shipping: Once you receive the Return Authorization (RA), you have 7 days to ship the item back to us.
- Refund Processing: After we receive and inspect the returned item, we will process your refund within 7 business days.
8. Customer Support
If you have any questions or need assistance with your return or refund, our customer service team is here to help! You can reach us via:
- Email: contact@moimoi.in
- Phone: [Insert phone number if applicable]
- Address: MoiMoi Complex, Sector 3, Dwarka, Delhi 110078, India
9. Final Sale Items
- Clearance/Sale Products: Items marked as “Final Sale” or “Non-returnable” cannot be returned or refunded. These items will be clearly marked during the checkout process.
10. Policy Changes
We reserve the right to modify or update this Refunds and Returns Policy at any time. Any changes will be reflected on this page with an updated Effective Date. We encourage you to review this policy periodically to stay informed about any changes.
11. Legal Disclaimer
This Returns and Refunds Policy is intended to provide clarity on the process and guidelines for returning products purchased from moimoi.in. If you are in any way dissatisfied with the policy, please contact us, and we will do our best to resolve your concerns. However, please note that this policy is subject to applicable consumer protection laws in India.
Disclaimer: This Refund and Returns Policy is a general template and may need to be customized or reviewed by a legal expert, especially if you operate internationally or deal with sensitive items.
This Refunds and Returns Policy is clear, fair, and customer-friendly. It ensures that your customers know what to expect, and it protects your business from abuse. Should you require any adjustments, feel free to let me know!